Return Policy

 Q) How can a product bought from the website be returned or exchanged?

Uni Seoul (Ignited Brain Solutions LLP ) offers straightforward return and exchange policies. However, please be aware that the company reserves the right to treat certain sales as final, meaning they are not eligible for return, refund, exchange, or repair. To be eligible for a return:

- Customers must initiate the return process within 72 hours from the time of product delivery.
- A valid reason for the return must be provided.
- The item must be in its original condition, unused, unworn, with all tags attached, and in its original packaging.
- A purchase invoice (received physically or via email) is required.
- Return requests will be thoroughly considered before approval.

In the case of a defective product, Uni Seoul (Ignited Brain Solutions LLP ) will determine whether an exchange or return is appropriate, provided that:

- The defective product is returned in its original condition.
- The original receipt and packaging are included with the return.
- The defective product is returned within 3 days after delivery.

Exceptions / Non-Returnable Items

Certain products labelled as "non-returnable" on the product detail page cannot be returned. However, some products may be eligible for return in cases such as incorrect model or color delivered. Items related to Soft/Plush Toys, Ceramic Mugs due to damage chances in the transit are non-returnable. Returns are not accepted for Sale items and Gift Cards. For inquiries about specific items, customers can contact customer support via email at customercareindia@uniseoul.in.

An exchange request can only be initiated if the desired replacement product is similar to the one being returned. If a customer wishes to exchange for a completely different product, Uni Seoul (Ignited Brain Solutions LLP ) reserves the right to evaluate such exchange requests.

Q1 ) Is any proof required to process return/replacement/exchange requests?

For damage and missing/lost-in-transit cases, an unboxing video is mandatory as proof. The unboxing video should be recorded in clear lighting while receiving and opening the package. Defects, discrepancies, or missing items can be supported by this video evidence.

Q2) How can a refund be obtained?

Once a returned product is received, with the original packaging and invoice, a refund will be initiated. Pre-paid transactions will be refunded to the original payment method, while for cash-on-delivery transactions, a bank transfer will be initiated. Refunds are subject to products being in original condition.

Q3) What happens if an order is canceled?

Orders can be canceled before shipment. If items haven't been shipped, the amount will be refunded. Post-shipping cancellations are the customer's responsibility and might not be eligible for a refund.

To initiate return, refund, or cancellation requests, customers can contact Uni Seoul's customer support via email at customercareindia@uniseoul.in or WA/Call 971787260

Q4) When the refund amount will be credited to the account? 

Timeline for Credit:

Upon receiving the returned product, we aim to initiate the refund within 24 hours, following a thorough inspection and approval of the refund acceptance. You will be notified of the refund status via email. Subsequently, please anticipate 5-7 working days for the refunded amount to reflect in your account.